Terms of service
*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; } :root { --cream: #FAF7F2; --cream2: #F3EDE3; --sage: #7A8C6E; --sage-light: #B5C4A7; --sage-dark: #4D5E42; --earth: #9E7B5A; --earth-light: #C9A882; --text-dark: #2C2820; --text-mid: #5C5044; --text-muted: #8C7E72; --divider: #DDD4C8; --accent: #C5955A; } body { background: var(--cream); font-family: 'Jost', sans-serif; color: var(--text-dark); -webkit-font-smoothing: antialiased; } .page { max-width: 780px; margin: 0 auto; padding: 3rem 2rem 5rem; } /* Hero */ .hero { text-align: center; padding: 3.5rem 2rem 3rem; position: relative; } .hero::before { content: ''; display: block; width: 48px; height: 2px; background: var(--sage); margin: 0 auto 1.5rem; } .hero-eyebrow { font-family: 'Jost', sans-serif; font-size: 11px; letter-spacing: 0.22em; text-transform: uppercase; color: var(--sage); font-weight: 500; margin-bottom: 1rem; } .hero h1 { font-family: 'Cormorant Garamond', serif; font-size: clamp(2.4rem, 5vw, 3.6rem); font-weight: 500; color: var(--text-dark); line-height: 1.1; margin-bottom: 1.25rem; } .hero h1 em { font-style: italic; color: var(--earth); } .hero-sub { font-size: 14px; color: var(--text-muted); line-height: 1.8; max-width: 520px; margin: 0 auto; font-weight: 300; } .hero-meta { display: flex; align-items: center; justify-content: center; gap: 1.5rem; margin-top: 1.5rem; flex-wrap: wrap; } .hero-meta span { font-size: 11.5px; color: var(--text-muted); font-weight: 300; letter-spacing: 0.04em; } .hero-meta span strong { font-weight: 500; color: var(--text-mid); } .hero::after { content: ''; display: block; width: 100%; height: 1px; background: linear-gradient(90deg, transparent, var(--divider), transparent); margin-top: 3rem; } /* TOC */ .toc { background: var(--cream2); border: 1px solid var(--divider); border-radius: 10px; padding: 1.5rem 1.75rem; margin-bottom: 0.5rem; } .toc-label { font-size: 10.5px; letter-spacing: 0.16em; text-transform: uppercase; color: var(--sage); font-weight: 500; margin-bottom: 1rem; } .toc-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0.3rem 2rem; } .toc-item { display: flex; align-items: baseline; gap: 0.5rem; font-size: 13px; color: var(--text-mid); font-weight: 300; text-decoration: none; padding: 3px 0; border-bottom: 1px solid transparent; transition: color 0.15s; } .toc-item:hover { color: var(--earth); } .toc-num { font-size: 10px; color: var(--text-muted); font-weight: 500; min-width: 18px; letter-spacing: 0.04em; } /* Sections */ .section-inner { padding: 2.2rem 0; border-bottom: 1px solid var(--divider); } .section-inner:last-child { border-bottom: none; } .section-header { display: flex; align-items: flex-start; gap: 1.25rem; margin-bottom: 1.4rem; } .section-icon { width: 40px; height: 40px; border-radius: 50%; background: var(--cream2); border: 1px solid var(--divider); display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px; } .section-icon svg { width: 18px; height: 18px; stroke: var(--sage-dark); fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; } .section-title { font-family: 'Cormorant Garamond', serif; font-size: 1.45rem; font-weight: 500; color: var(--text-dark); line-height: 1.2; } .section-title small { display: block; font-family: 'Jost', sans-serif; font-size: 10.5px; letter-spacing: 0.16em; text-transform: uppercase; color: var(--sage); font-weight: 500; margin-bottom: 0.3rem; } /* Prose */ .prose { font-size: 14px; color: var(--text-mid); line-height: 1.9; font-weight: 300; } .prose + .prose { margin-top: 0.9rem; } .prose strong { font-weight: 500; color: var(--text-dark); } .prose a { color: var(--earth); text-decoration: none; border-bottom: 1px solid var(--earth-light); } .prose ul, .prose ol { padding-left: 1.3rem; margin-top: 0.6rem; } .prose li { margin-bottom: 0.4rem; font-size: 14px; color: var(--text-mid); line-height: 1.8; font-weight: 300; } .prose li strong { font-weight: 500; color: var(--text-dark); } /* Clause list */ .clause-list { display: flex; flex-direction: column; gap: 0; } .clause { display: flex; gap: 1rem; padding: 0.75rem 0; border-bottom: 1px dashed var(--divider); align-items: flex-start; } .clause:last-child { border-bottom: none; } .clause-dot { width: 6px; height: 6px; border-radius: 50%; background: var(--sage-light); flex-shrink: 0; margin-top: 8px; } .clause-text { font-size: 14px; color: var(--text-mid); line-height: 1.8; font-weight: 300; flex: 1; } .clause-text strong { font-weight: 500; color: var(--text-dark); } /* Alert / highlight boxes */ .alert-box { background: var(--cream2); border-left: 3px solid var(--accent); border-radius: 0 8px 8px 0; padding: 1.1rem 1.25rem; margin-top: 1rem; } .alert-box p { font-size: 14px; color: var(--text-mid); line-height: 1.8; font-weight: 300; } .alert-box strong { color: var(--text-dark); font-weight: 500; } .info-box { background: #EFF3EC; border: 1px solid var(--sage-light); border-radius: 8px; padding: 1.1rem 1.25rem; margin-top: 1rem; display: flex; gap: 0.75rem; align-items: flex-start; } .info-box svg { width: 18px; height: 18px; stroke: var(--sage-dark); fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; margin-top: 1px; } .info-box p { font-size: 13.5px; color: var(--sage-dark); line-height: 1.75; font-weight: 400; } .info-box p strong { font-weight: 500; } .warn-box { background: #FBF5EE; border: 1px solid #DDBC95; border-radius: 8px; padding: 1.1rem 1.25rem; margin-top: 1rem; display: flex; gap: 0.75rem; align-items: flex-start; } .warn-box svg { width: 18px; height: 18px; stroke: #7A5530; fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; margin-top: 1px; } .warn-box p { font-size: 13.5px; color: #5C3D1E; line-height: 1.75; font-weight: 300; } .warn-box p strong { font-weight: 500; color: #3D2810; } /* Section number pill */ .section-num { display: inline-block; background: var(--sage-dark); color: #fff; font-size: 10px; font-family: 'Jost', sans-serif; font-weight: 500; letter-spacing: 0.08em; padding: 2px 9px; border-radius: 20px; margin-bottom: 0.5rem; } /* Contact bar */ .contact-bar { background: var(--sage-dark); border-radius: 12px; padding: 2rem 2.25rem; display: flex; align-items: center; justify-content: space-between; gap: 1.5rem; margin-top: 3rem; flex-wrap: wrap; } .contact-bar-text strong { display: block; font-family: 'Cormorant Garamond', serif; font-size: 1.4rem; font-weight: 500; color: #fff; margin-bottom: 0.2rem; } .contact-bar-text span { font-size: 13px; color: var(--sage-light); font-weight: 300; } .contact-link { display: inline-flex; align-items: center; gap: 8px; background: #fff; color: var(--sage-dark); font-size: 13px; font-weight: 500; font-family: 'Jost', sans-serif; padding: 10px 20px; border-radius: 6px; text-decoration: none; flex-shrink: 0; letter-spacing: 0.03em; } .contact-link svg { width: 16px; height: 16px; stroke: var(--sage-dark); fill: none; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; } /* Last updated bar */ .last-updated { text-align: center; padding: 1.5rem 0 0; font-size: 12px; color: var(--text-muted); font-weight: 300; letter-spacing: 0.03em; } @media (max-width: 600px) { .page { padding: 2rem 1.25rem 4rem; } .toc-grid { grid-template-columns: 1fr; } .contact-bar { flex-direction: column; text-align: center; } }
Soapmaid Australia
Terms of Service
Please read these terms carefully before using our website or purchasing from us. By accessing our site, you agree to be bound by the conditions set out below.
Contents
This website is operated by Soapmaid Australia Pty Ltd (ABN to be inserted). Throughout this document, the terms "we", "us" and "our" refer to Soapmaid. We offer this website — including all information, tools and services available from this site — to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional terms referenced herein. These Terms apply to all users of the site, including browsers, customers, vendors, merchants and contributors of content.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Your use of this platform is also subject to Shopify's terms.
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction — including but not limited to copyright laws — in connection with your use of the Service.
You must not transmit any worms, viruses or code of a destructive nature.
Breach or violation of any of these Terms will result in immediate termination of your access to the Service.
We reserve the right to refuse service to anyone, for any reason, at any time.
Your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
Headings used in these Terms are for convenience only and do not limit or affect the interpretation of any provision.
We are not responsible if information on this site is inaccurate, incomplete or not current. Material is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete or timely sources.
This site may contain historical information provided for reference only. We reserve the right to modify site content at any time but have no obligation to update it. You accept responsibility for monitoring changes.
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
Under the Australian Consumer Law (ACL), we are required to honour advertised prices and cannot engage in misleading or deceptive pricing conduct. Price changes apply to future purchases only and do not affect orders already confirmed.
Certain products or services may be available exclusively online and may have limited quantities. Returns and exchanges are subject to our Returns & Refund Policy.
We have made every effort to accurately display product colours and images. We cannot guarantee that your device's display will accurately reproduce true colours.
We reserve the right to limit sales of any product to any person, geographic region or jurisdiction, and to limit quantities at our sole discretion.
All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer is void where prohibited by law.
We do not warrant that the quality of any products, services or information purchased will meet your expectations, or that errors in the Service will be corrected.
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order — including orders placed under the same account, credit card, or billing/shipping address. We will attempt to notify you of any changes via the contact details provided at the time of purchase.
You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account information — including email address and payment details — so that we can complete your transactions and contact you as needed.
We reserve the right to refuse orders that appear to be placed by dealers, resellers or distributors. Soapmaid products are intended for personal use and end consumers only.
We may provide access to third-party tools over which we have no control. Such tools are provided "as is" and "as available" without any warranties or endorsement. We accept no liability for your use of any optional third-party tools.
Any use of optional tools is entirely at your own risk and discretion. Ensure you are familiar with and approve the terms of any relevant third-party provider. We may introduce new services or tools in the future; these will also be subject to these Terms.
Certain content or services available via our Service may include third-party materials. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the accuracy of third-party content and assume no liability for third-party materials, websites, products or services.
We are not liable for any harm or damages related to purchases or use of goods, services or content obtained through third-party websites. Please review the policies of any third party before engaging in transactions. Complaints regarding third-party products should be directed to that third party.
If you send us creative ideas, suggestions, proposals or other materials — whether online, by email, or by post — you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use such comments in any medium. We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.
Your comments must not violate any third-party rights, including copyright, trademark, privacy or personality rights.
Comments must not contain unlawful, abusive or obscene material, or any malware that could affect the Service.
You may not use a false email address, impersonate another person, or otherwise mislead us as to the origin of comments.
You are solely responsible for any comments you make. We take no responsibility for comments posted by you or any third party.
We may — but are not obligated to — monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, or otherwise objectionable.
Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect, use and disclose personal information only for the purposes for which it was collected, in accordance with applicable Australian privacy law. You have the right to access and correct personal information we hold about you.
Occasionally information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to update or cancel orders if information is inaccurate at any time — including after an order is submitted.
We are under no obligation to update, amend or clarify information on the site, except as required by law.
In addition to other restrictions set out in these Terms, you are prohibited from using the site or its content:
For any unlawful purpose or to solicit others to perform unlawful acts.
To violate any international, federal, state or local regulations, rules or ordinances.
To infringe upon or violate our intellectual property rights or those of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability.
To submit false or misleading information.
To upload or transmit viruses or any other malicious code that could affect the operation of the Service or any related website.
To collect or track the personal information of others without authorisation.
To spam, phish, pharm, pretext, spider, crawl or scrape.
For any obscene or immoral purpose, or to interfere with or circumvent the security features of the Service.
We reserve the right to terminate your access to the Service or any related website for violating any of the prohibited uses listed above.
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that results obtained from use of the service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service is provided "as is" and "as available" without any representation, warranties or conditions of any kind, either express or implied.
In no case shall Soapmaid, our directors, officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service.
Australian Consumer Law note: Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the ACL that cannot lawfully be excluded or limited. Where the ACL applies, our liability is limited to the extent permitted under section 64A of the Competition and Consumer Act 2010 (Cth).
You agree to indemnify, defend and hold harmless Soapmaid and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand — including reasonable legal fees — made by any third party arising out of your breach of these Terms of Service or your violation of any law or third-party rights.
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Acceptable quality: Goods must be fit for purpose, acceptable in appearance and finish, free from defects, safe and durable — as a reasonable consumer would expect.
Consumer guarantees: Services must be provided with due care and skill, be fit for purpose, and be delivered within a reasonable time where no time is agreed.
Misleading conduct: We are committed to ensuring that no representations made about our products or services are misleading or deceptive, in accordance with the Australian Consumer Law.
Spam compliance: All marketing communications are sent in accordance with the Spam Act 2003 (Cth). You may opt out of marketing emails at any time.
For further information about your rights as a consumer, contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state's consumer affairs agency.
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be severed from these Terms, and that determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of all parties incurred prior to the termination date shall survive termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either party. You may terminate at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. If we determine, in our sole judgement, that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, and govern your use of the Service — superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.
Dispute resolution: We encourage you to contact us in the first instance to resolve any dispute informally. If a resolution cannot be reached, disputes may be referred to the NSW Civil and Administrative Tribunal (NCAT) or the ACCC, as applicable. Nothing in these Terms limits your rights under the Australian Consumer Law.
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
Your continued use of, or access to, our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
Questions about these Terms of Service should be directed to:
Soapmaid Australia
Email: info@soapmaid.com
Website: www.soapmaid.com
Soapmaid Australia · Governed by the laws of Victoria, Australia · Last reviewed May 2026